Leading field service operator selects IFS Applications

01.10.2010

A market leader in its sector, the service provider has more than 1,000 employees and several hundred service depots in some 20 countries. The contract includes licenses amounting to SKr 9 million as well as maintenance and consulting services.

The company will use IFS Applications components for financial control, service management and e-invoicing.

The Service industry is one of IFS’ targeted vertical market segments. The company offers a complete and integrated business solution that manages the entire lifecycle of customers, contracts, machines and equipment. With IFS Applications, companies can support and improve business processes by collaborating more closely with customers, suppliers and subcontractors. IFS Applications includes functionality for resource scheduling and optimization, installed base management, spare part management, mobile solutions for field work force, call and case management including SLA, all integrated with financials, procurement, manufacturing and HR. Existing IFS customers in the service industry include Hertel, Debut Services, Niscayah, eps, Schultess Maschinen AG, Dalkia, Anticimex, Eltel Networks, Infratek, Gilbarco Autotank and Tomra.